Refunds & Returns Policy

Last updated: 26 February 2026

Consumer Law

At Ninja & Rio, we want every family to feel delighted with their purchase. If something isn’t quite right, we’re here to help. This policy explains how refunds, returns, and replacements work for purchases made through www.ninja-rio.com..

This policy complies with the Australian Consumer Law (ACL).

Australian Consumer Law Rights

You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits your rights under the ACL.

Change of Mind

Because our products are printed on demand or produced in small batches, we do not offer refunds or returns for change of mind. Please choose carefully and reach out before purchasing if you have any questions.

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, we will happily replace it or provide a refund.

To lodge a claim, please contact us within 14 days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the damage, fault, or incorrect item

Email: info@ninja-rio.com

Once approved, we will arrange a replacement or refund at no cost to you.

Lost or Missing Orders

If your order does not arrive within the expected delivery timeframe, please contact us. We will investigate with the carrier and, if confirmed lost, replace or refund your order.

Returns Process

In most cases, returns are not required for damaged or faulty items. If a return is needed, we will provide instructions and a prepaid return label.

Items must be returned in their original condition unless the issue prevents this.

Digital Products

Digital downloads, e‑books, and printable files are non‑refundable, except where required under the ACL (e.g., if the file is corrupted or inaccessible).

Shipping Costs

  • If the issue is our responsibility (faulty, damaged, incorrect, or lost items), we cover all shipping costs.

  • If a return is approved for any other reason, shipping costs may be deducted from the refund.

Contact Us

If you have any questions about this policy or need help with an order, we’re here to support you.

Ninja & Rio
ABN 76 512 859 976
Website: www.ninja-rio.com
Email: info@ninja-rio.com